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Average number of employees on Dormant Accounts

I am trying to file Dormant Accounts, however I keep receiving the error "average number of employees is required"
There does not appear to be a field available for this information, am I going crazy?

1 Comment

T
Tim Fouracre Staff 27 Nov 2025 at 20:22
Hi Amanda,

You're not going crazy! This was a bug on our end - the system
wasn't correctly recognising when you selected "Dormant" as the
company type, so it was still asking for employee information as
if it were a trading company.

We've just deployed a fix for this. If you try again now, you
should be able to file your dormant accounts without seeing that
error.

Apologies for the confusion, and thank you for reporting it!

Kind regards