Director Identity Verification for Confirmation Statements | TinyTax Support

Director Identity Verification for Confirmation Statements

Why TinyTax Shows Director Verification as Outstanding

TinyTax reads your director verification status directly from the Companies House API each time you visit the Confirmation Statement page — there is no caching on our side. If your director is shown as "Not verified", it means the Companies House API has not yet recorded the verification as complete.

How Long Does It Take to Update?

After you complete identity verification on GOV.UK, Companies House typically updates their records within:

  • A few hours for most online verifications (automated pathway)
  • 1–2 business days if Companies House needed to review your identity documents manually
Simply revisit your Confirmation Statement page in TinyTax — the status updates automatically once Companies House confirms the verification on their end. There is nothing to do in TinyTax while you wait.

The Two-Step Process

There are two stages before you can file your CS01 once directors have verified their identity:

Stage 1 — Verification at Companies House (external)

Complete identity verification at GOV.UK. This gives each director a personal code issued by Companies House.

Stage 2 — Enter personal code in TinyTax (in-app)

Once all directors show as "Verified" in TinyTax, a second section appears asking for:

  • Each director's personal code (11 characters, e.g. `FT5-15ED-7JY5`) — issued by Companies House after verification
  • Each director's date of birth
These are included in your CS01 submission as required by Companies House. You only need to enter them once — TinyTax stores them securely for future filings.

What If It's Been More Than 2 Business Days?

If your director verification still shows as outstanding after 2 business days, check your verification status directly on your Companies House WebFiling account. Companies House may have flagged a query with your identity details, or the verification process may not have fully completed.

Common Questions

My director verified their identity — why does TinyTax still show "Action required"?

This is normal immediately after completing verification. The Companies House API update can take a few hours to a couple of business days. Refresh your Confirmation Statement page the following day and the status should update automatically.

I can see my identity is verified on my Companies House account — but TinyTax still shows "Not verified". Why?

There are two separate types of verification involved, and they are easy to confuse:

GOV.UK One Login verification — confirms who you are for the purpose of logging in to Companies House online services. This appears as "verified" in your personal Companies House account profile.

Director appointment identity verification (IDV) — a separate process specifically required for filing a confirmation statement (CS01). It must be completed via GOV.UK and linked to your specific director appointment at each company you are a director of.

Having a verified GOV.UK One Login does not automatically complete the director appointment verification. You need to complete the second process at https://www.gov.uk/guidance/verify-your-identity-for-companies-house specifically for your directorship. Once done, TinyTax will pick this up automatically on your next visit.

Where do I find my personal code?

Your personal code is issued by Companies House as part of the identity verification process. It is shown in your Companies House account and in the confirmation email from GOV.UK after successful verification. It is 11 characters in the format `XXX-XXXX-XXXX`.

Do I need to enter my personal code every year?

No. TinyTax stores your personal code securely after the first time you enter it. For future CS01 filings, it will show as "On file" automatically.

Was this guide helpful?